BUSINESS PHRASES THAT REMOVE EMOTION
“hygiene. rule. outside my domain. doable. business decision.”
The Lesson
Phrases that keep business conversations objective. 'It's just good business hygiene'. High ground that ends debate about contracts or process. 'Thank you for your professionalism'. Sets expectation of professional frame. 'I have a rule'. Closes requests without negotiation; rules don't change. 'That's outside my strategy/domain/comfort'. Soft decline without rejection. 'Is that doable?'. Shifts from 'are you willing' to 'are you able,' gets them explaining how. 'It's a business decision'. Depersonalizes hard news like layoffs. Master these phrases to keep emotion out of negotiations.
Real-World Example
A founder needs to decline a partnership. Old way: 'I don't think this is right for us' (invites argument). New way: 'I have a rule about exclusivity arrangements. It's outside my strategy.' The partner can't argue with a rule. Another founder asks a vendor 'is that timeline doable?' The vendor starts explaining how they'd do it. Thinking past the sale of whether they're willing.
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